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Refund policy

NON-DEFECTIVE RETURNS:

  • If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. For faster processing time, please email to initiate the return authorization process.
  • BLUE PARIS FLOWERS LLC WILL NOT ACCEPT RETURN REQUESTS BEYOND 30 DAYS OF DELIVERED DATE.
    • Credit: 100% credit will be applied for returned products minus a 15% restocking fee, but the customer is responsible for shipping the product back and all shipping charges. All product returns must be shipped back in its original condition, including the original packing and box. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging, or if inner boxes are missing or damaged.
    • Initiating Returns:  Email us to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that Blue Paris Flowers LLC must receive returns within 30 days of the RA issue date or the Return Authorization will be canceled.
    • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.

DAMAGED RETURNS:

  • If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
  • If you purchased a ROUTE shipping protection plan, please contact them immediately and download ROUTE app to start your claim.

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE DAMAGES TO THE PACKAGING, INCLUDING DENTED OR TORN BOXES, AND VERIFY THAT THE NUMBER OF PACKAGES RECEIVED IS ACCURATE. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 5 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

  • If damage is noticed after the driver has left, please take the following steps within 5 days:
    • ⚬ Initiate a return process within 5 days of delivery. Be prepared with the following documents and information to help initiate a claim process:
    • ⚬ Brief description of the damage
    • ⚬ Item number(s) of the affected product
    • ⚬ Invoice number(s)
    • ⚬ Picture(s) clearly depicting the damage to the product
    • ⚬ Picture of the packaging (please send a picture even if the packaging is intact).
    • ⚬ Failure to do so will result in a denial of your claim or credit.
  • It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
  • Blue Paris Flowers LLC is not responsible for any 3rd party charges incurred for storage or delivery of product(s). Blue Paris Flowers LLC will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.
  • Claim Process: Blue Paris Flowers LLC may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware that Blue Paris Flowers LLC must receive returns within 30 days of the RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Blue Paris Flowers LLC requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
  • Credit: No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
  • DEFECTIVE RETURNS:
  • If you have received a product which is deemed defective by Blue Paris Flowers, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
  • CONTACT US WITHIN 30 DAYS OF DELIVERY OF DEFECTIVE ITEM.
    • Process: Email us within 30 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
      • ⚬ Brief description of the defect
      • ⚬ Item number(s) of the affected product
      • ⚬ Invoice number(s)
      • ⚬ Picture(s) clearly depicting the defect of the product
      • ⚬ Failure to do so will result in a denial of your claim or credit.
    • Claim Process: Blue Paris Flowers LLC may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware that Blue Paris Flowers LLC must receive returns within 30 days from RA issue date or the Return Authorization will be canceled.
    • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Blue Paris Flowers LLC requires you to return the item, credit will be applied after return receipt of the item.
    • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
    • Credit: No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
  • WRONG ITEM/ITEM NOT ORDERED RETURNS:
  • If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Blue Paris Flowers LLC, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
  • CONTACT US WITHIN 30 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.
    • Process: Email us within 30 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
      • ⚬ Brief description of the wrong item
      • ⚬ Item number(s) of the wrong product
      • ⚬ Invoice number(s)
      • ⚬ Picture(s) clearly depicting the wrong product
      • ⚬ Failure to do so will result in a denial of your claim or credit.
    • Claim Process: Blue Paris Flowers LLC may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos and the product(s) must be returned as per the emailed instructions. Please be aware that Blue Paris Flowers LLC must receive returns within 30 days of RA issue date or the Return Authorization will be canceled.
    • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Blue Paris Flowers LLC requires you to return the item, credit will be applied after return receipt of the item.
    • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
    • Credit: No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

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